Wasl Solutions terms and conditions

Using these terms

These terms apply when you use this website, ask us to provide a service, accept a quote, or maintain an active Wasl subscription.

If a signed quote, proposal or service schedule says something different about your specific work, that document takes priority for that point. The rest of these terms still applies.

What we provide

Wasl Solutions builds and operates bilingual digital services, including digital loyalty cards, the AI Receptionist, websites, search visibility and social content. Only services marked as available can be ordered now.

Your quote explains what is included, the setup work, any recurring service, expected timing and price. Work outside that scope needs written agreement before we start it.

Timelines are estimates until we have the information, access and approvals we need from you and any required third-party verification is complete.

Quotes, scope and changes

A quote is valid for the period written on it. Accepting it in writing, paying an invoice linked to it, or asking us to begin creates the service agreement between you and Wasl.

If you ask for a material change, we will explain any effect on price or timing before doing the extra work. We will not add an undisclosed fee after the work is done.

Messages and approvals sent by your named contact on email or WhatsApp count as written instructions for the project.

What we need from you

You must give us accurate, current information, lawful content, timely approvals and the access reasonably needed to provide the service.

You confirm that you have the right to use every logo, image, name, customer list and other material you give us, and that your instructions do not violate another person's rights or the law.

You remain responsible for your business decisions, prices, availability, policies and for checking the service before it goes live. Tell us promptly when any of those facts changes.

Fees and payment

Prices, billing frequency, setup fees and any minimum term are shown on the quote or pricing page. Published prices are in Omani rial and exclude government charges or third-party costs unless we say otherwise.

Invoices must be paid by the due date shown on them. If payment is late, we may pause work or a recurring service after giving you notice.

A third-party purchase made in your name is charged only after we tell you what it is and you approve it.

Subscriptions, cancellation and suspension

Unless your quote states a minimum term, you may cancel a recurring service with 30 days written notice. Fees already due for work performed or a current notice period remain payable.

If a quote includes a minimum term, it will say so before you accept. After that term, the service continues on the billing basis shown until either side gives the required notice.

We may suspend a service for overdue payment, unlawful use, a security risk, or a serious breach of these terms. Where practical, we will explain the issue and give you a chance to fix it first.

Ownership and access

You keep ownership of your content, customer data, domain and materials you supplied. We will provide an export of your customer data or website content on reasonable request, subject to security checks and unpaid invoices.

Wasl keeps ownership of its pre-existing software, templates, processes and reusable tools. Your quote explains the licence or ownership of any custom deliverable created specifically for you.

You must protect account credentials and tell us immediately if you believe an account or access link has been compromised.

AI and third-party services

AI output can be imperfect. We configure guardrails and human handover, but you must not use the AI Receptionist as the sole source for medical, legal, financial, safety-critical or emergency decisions.

Google, Meta, WhatsApp, Apple Wallet, Google Wallet, Cloudflare and other platforms set their own rules and can change, delay or withdraw features. We are not responsible for their outages or decisions, but we will help you understand and respond to them.

We do not guarantee a search ranking, a particular number of enquiries, revenue, uninterrupted availability or any result controlled by customers or a third party.

Acceptable use

You must not use our services for unlawful, deceptive, abusive or discriminatory activity; spam; malware; infringement; unauthorised surveillance; or to collect sensitive information without a lawful basis.

You must follow the rules of each connected platform and obtain any consent required for marketing messages, loyalty notifications and customer-data use.

Privacy and confidentiality

Our Privacy Policy explains how we handle personal information. When we process your customers' information to provide a service, we act on your instructions and you remain responsible for your own privacy notices and lawful basis.

Each side must keep the other's non-public business, technical and customer information confidential and use it only for the agreed work, except where disclosure is required by law.

Promises and responsibility

We will provide the agreed service with reasonable care and skill and address faults that are within our control. No digital service can be promised to be completely error-free or continuously available.

Neither side is responsible for indirect or consequential loss that was not reasonably foreseeable when the agreement began. Nothing in these terms excludes responsibility that cannot legally be excluded.

To the extent permitted by law, Wasl's total liability relating to a service is limited to the fees you paid for that service during the three months before the event giving rise to the claim.

Ending the work

Either side may end the agreement immediately if the other commits a serious breach and does not fix it within a reasonable written notice period, or cannot legally continue the agreement.

When the service ends, we stop recurring work, remove our access where practical, and provide any export promised in the quote. Clauses about payment, ownership, confidentiality, privacy and responsibility continue where they need to.

Law and changes

These terms and our work are governed by the laws of the Sultanate of Oman. The courts of Oman have jurisdiction over disputes that cannot be resolved directly.

If part of these terms cannot be enforced, the remaining parts continue. A delay in enforcing a right does not waive that right.

We may update these terms when our services or the law changes. The date at the top will change, and new terms apply to future orders and renewals; we will notify active clients of a material change affecting their current service.