Frequently asked questions about Wasl Solutions

You keep it. Your number runs on the official WhatsApp Business platform and in the WhatsApp Business app at the same time, so the assistant can answer while you and your staff still reply by hand. Your customers see the same number they already know, now with a verified business profile.

Yes. Open WhatsApp and reply to anyone, any time, exactly as you do now. Your chat history comes across too.

No. You disconnect it yourself from inside the WhatsApp Business app, Settings, Account, Business Platform, Disconnect. You do not need us to do it and you do not need our permission.

No, if you are happy to use the number you already advertise. If you would rather keep the AI Receptionist on a separate line, buy a second local SIM and we will connect that one instead.

Yes, spoken dialect rather than only Modern Standard Arabic, and Arabic typed in Latin letters, which is how a lot of people write on a phone. Voice-note recognition and replies are available as a +10 OMR/month add-on. It also handles messages that mix Arabic and English in one sentence. It has been tested hardest on Omani dialect, so tell us which dialect your customers use and we will test that before you go live.

It says so and passes the conversation to a person, with the customer's message attached. It is designed never to guess. It is also forbidden from stating a price, a policy or an opening hour that we did not give it.

We do not pretend otherwise, and we do not hide it behind a badge either. It answers plainly and helpfully, in your business's voice, and hands over to a human the moment that is the better answer.

Not today. It books, confirms, reminds and answers. Anything involving money goes to a person on purpose.

That goes to your team, because a cancellation usually needs a judgement call about fees or a swap. The assistant passes it straight to you rather than deciding for you.

No. The card lives in Apple Wallet or Google Wallet, which is already on their phone. They scan the QR sticker on your counter once and the card is added.

A QR code on the card, scanned at your counter. The codes rotate, so a customer cannot screenshot one and reuse it.

No. Setup is a single payment, written on your quote before you agree to anything, and it is never a surprise on a later invoice. Ask us and we will tell you the figure for your business straight away.

Yes, with 30 days notice. Some packages ask for a short minimum term where the setup work is worth more than we charge for it, if yours does, it is on your quote before you sign.

Yes. Every service is sold on its own and the price is published. The packages simply cost less than the parts.

No. If anything has to be bought from a third party in your name, we tell you the cost before it is bought.

Usually 10 to 14 days. About a week of that is WhatsApp's own business verification, which we cannot speed up. The rest is teaching the assistant your services, prices and schedule.

A thirty-minute conversation, your prices and opening hours, and access to your Google listing and your WhatsApp Business account. That is genuinely it.

Your data stays yours. We store it securely in line with Oman's Personal Data Protection Law, collect only what is needed to do the job, and delete records on request. We never sell it or share it.

You own your content, your customer list and your domain. Ask us for an export at any time and you get one.

Maps and local results, website rankings, visibility in AI answers, and the listing itself, reviews, photos, hours and business information. They used to be two pages; they are now one service.

Call +968 9016 0291, use the same number on WhatsApp, or email info@wasl-solutions.site. These are our official contact details.

Read our Privacy Policy and Terms & Conditions. Both pages are also linked in the footer on every page.